marketing@againcashmere.com

Find us at Serrano 76 and Zurbano 25, Madrid.

If you have created an account, in the orders section, you will be able to see the status of your order.

The deadline for any exchange or return of a purchase is 15 calendar days from the date of purchase.

The items must be in perfect condition, with the label. Once we receive the items, we will transfer the corresponding amount to the account number you provide us.

AGAIN Cashmere reserves the right to refuse an exchange or return if the item is not in PERFECT condition.

AGAIN Cashmere is not responsible for returned products not received due to loss, theft or damage. In case of defects or manufacturing faults, the transport costs incurred will be borne by the brand.

Returns are available throughout the European Union.

For online purchases , you can manage the return from the order confirmation email by clicking the "return" option . We will send our courier service to collect the item (cost €6 within Spain).

If you'd like an exchange , you can email us at marketing@againcashmere indicating which item you'd like to exchange it for. In this case, we'll cover the shipping costs =) and send you the new item and collect the one you wish to return.


AGAIN Cashmere will not be responsible for returned products not received due to loss, theft, or damage. In the case of manufacturing defects or flaws, AGAIN Cashmere will cover the shipping costs.

To make an exchange or return of a purchase, you can also go directly to our physical stores.

- Calle Zurbano 25, Madrid.
- Serrano Street 76, Madrid.

You will receive your purchase at the shipping address you have indicated.

Remember that you can specify a different delivery address than the one in your customer profile. This is very useful if you're sending a gift, if you spend more time at work than at home, or if you'll be away from your usual residence for a while.

You also have the option of picking up your order at our physical stores in Madrid at Calle Serrano 76 or Calle Zurbano 25; you must select "Store Pickup".

At AGAIN Cashmere, we offer free shipping within Spain (excluding the Balearic Islands) for orders over €60. For orders under €60, the shipping cost is €4.96. We do not ship to the Canary Islands, Ceuta, Melilla, the United Kingdom, or Switzerland.

For other destinations within the European Union, you can check the fare using the online simulator or by calling us at +34 91 431 50 06 / +34 91 599 64 12 / +34 616 594 893 - email: info@againcashmere.com

The estimated delivery time in Spain is 24/48 hours on working days, except for the Balearic Islands which takes 3/4 working days.

During holidays and special occasions, we recommend placing your orders in advance as delivery times may be longer.

For other destinations within the European Union, between 4 and 10 business days.

Check out our guide here